FRAUD - DON'T GET HOOKED!
SunTrust, 2007

Be on the lookout for phishing emails that appear to come from SunTrust. These fraudulent emails may tell you to update or confirm your account information as a result of a security update, technology upgrade, or routine maintenance.

SunTrust will never trade, rent, or sell your personal information – including email addresses – to anyone. For more information on our privacy policy, visit our Privacy section on this SunTrust Web site.

Examples of Recent Fraud

Recently, bogus (phish) emails claiming to be from the IRS, Better Business Bureau, and other agencies have been circulating. Some of our clients have reported receiving these types of emails. These emails are designed to deceive you into sharing personal or account information or spread malicious code. If you receive any of these emails, we recommend that you delete them immediately.

> Phishing Email Example: Cash Manager Email/Sign-In Screen
> Phishing Email Example: SunTrust Online Reward 2007 Update
> Phishing Email Example: Better Business Bureau Complaint
> Phishing Email Example: Online Banking Transfer Alert
> Phishing Email Example: Important Notice from SunTrust Internet Banking
> Phishing Email Example: Consumer Fraud Awareness
> Phishing Email Example: Account Deletion
> Phishing Email Example: Maintaining the Trust of our Customers
> Phishing Email Example: Important Notice
> Phishing Email Example: Account Suspension
> Phone Scam: SunTrust Bank Security
> Check Scam Example: Fraudulent Lottery Letter

Types of Fraud

Phishing
Criminals use fraudulent emails (known as phishes) or pop-up Web pages that appear legitimate and are designed to deceive you into sharing personal or account information. The phishes often include logos of legitimate companies, content from their Web sites, and names of real employees.

Many scammers randomly generate email addresses - that's why you may have received fraudulent emails that appear to be from banks you do not have an account with. They may also obtain email addresses online from Web pages, chat rooms, online auctions, directories or other sources.

Remember, SunTrust will never send unsolicited emails asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or Check Card numbers, or other confidential information.

Pharming
Pharming occurs when you type in a Web address and it redirects you to a fraudulent Web site without your knowledge or consent. The Web site will try and look similar to the legitimate site in hopes of capturing your confidential information.

Credit Card Fraud
Credit Card fraud can occur when someone takes your card and uses it without your consent. It can also happen when the card sits safely in your wallet.

Phone Solicitations
Scammers will attempt to randomly call people with hopes to lure them with cash gifts or prizes in exchange for personal or account information.

Print Fraud
Scammers will use local and community newspapers publishing fake advertisements with special rates and offers. If clients call, they are asked for their personal information and for an advance payment before the transaction can be completed.

Check Scams
Scammers will overpay for an item purchased and ask the difference to be wired back. Most times the check was counterfeit or forged for a higher amount.

Mail Fraud
Mail fraud occurs when scammers illegally intercept your mail or when you receive unrealistic offers.